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Posted On: 4-17-2015 Position Title: Workforce Management Analyst (Scheduling and Forecasting) Job Location: Orem, UT Company: Ancestry Contact: Daniel Benavides - Manager, Talent Acquisition - Member Services & Content - [email protected] - M: 801.472.3636 - O: 801.705.7291 - 360 West 4800 North - Provo, Utah 84604 Ancestry is the To support forecasting and optimize call center agent scheduling, you should keep a record of call metrics and analyze them regularly. call-center-forecasting-and-scheduling-the-best-of-call-center-pdf 3/23 Downloaded from vendors.metro.net on August 18, 2022 by guest a deeply practical level. Improve call center scheduling and forecasting with Monet Software's cloud-based workforce management solution, including ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. 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